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E-Commerce & Shipping Policies




 

ABOUT OUR WEB STORE
Our e-commerce store is a Verisign secure site and was designed with both the exercise beginner and the seasoned athlete in mind. We offer small fitness equipment, sports apparel, nutritional supplements, healthy snacks and more. Merlino Fitness is continually searching the globe for the latest products to help you stay fit, focused and get the most out of your workouts. We carry unique, high-quality products at great prices. All major credit cards are excepted including American Express, MasterCard, VISA and Discover.


HOW WE SHIP

The MerlinoFitness.com store uses USPS Priority mail and UPS for domestic orders. Most International orders are shipped via USPS Global Priority mail, USPS Parcel Post or USPS Global Express mail. For in stock items, most domestic orders are shipped within 24-48 hours and recieved by our customers within 2-5 business days. International orders usually take 4 days to 2 weeks depending on shipping restrictions and the receiving country. All shipping options and costs available to each customer are shown on the shipping pulldown menu at checkout. To compare shipping speed and cost also check out our shipping speed chart during the checkout process. We reserve the right to change your shipping method at any time to keep your shipping cost to a minimum and assure the safety of your order.


WHERE WE SHIP

Almost anywhere we can! We currently ship orders to the Continental United States, Hawaii, Alaska, and most countries world-wide where customs law allows. The only country we do not currently ship to is Indonesia which has a dubious history of Internet credit card fraud.

Should your overseas order be seized by custom's for any reason and returned to us in re-saleable condition, you will be credited for the product minus the shipping charges. If you have not received an international order within an appropriate time frame, please check with your Custom's Office/Armed Forces Base before contacting us as they may have held it for various reasons. If you have any questions on the status of your order call us at 713.523.2577 or e-mail us at orders@merlinofitness.com.


SHIPPING COSTS
The shipping cost of your order includes the actual shipping costs and a small handling fee that varies based on the dollar amount of the order. The shipping cost you are quoted when you check out may sometimes be more and if there is a sizable variance in the cost quoted on your order we will notify you by e-mail before charging your credit card or shipping your order out.


PAYMENT OPTIONS

You can purchase products from any of our stores using American Express, Mastercard, VISA and Discover. Currently, we cannot accept cash, Paypal, checks or money orders but expect new payment methods soon. If you are concerned about fraudulent charges on your credit card, please see our Privacy Policy or Security Policy to learn more about our extensive efforts in these areas.

CONFIRMING CUSTOMER IDENTITY & CREDIT CARD FRAUD
Due to global credit card fraud, we reserve the right to confirm our customers identity via phone, fax or e-mail. A legitimate e-mail address and phone number is required on all orders in the event we need to contact a customer to confirm order, payment or shipping information. We reserve the right to cancel any order that does not include an active e-mail address and contact phone number regardless of whether or not the order is approved by any of the major credit card companies. Sizable orders from non-English speaking countries may require further validation before an order is shipped out. We continually audit all orders we receive for fraud and notify card issuing banks and/or cardholders of any suspicious and fraudulant acts that are attempted. We take credit card seriously because it increases the prices that all of us pay for goods and services world-wide. For that reason we will prosecute to the extent of the law any credit card fraud attempted in our e-commerce store.

SALES TAX
Thank God, Congress and the IRS is still allowing most Internet-based sales to remain tax-free! However, we are required by law, to apply a 8.25% sales tax to all orders shipped witin the state of Texas, where our main business headquarters currently resides.

RETURNS
You may return most merchandise within 30 days for a full refund of the purchase price for the product less shipping charges. Since socks are under garments we do not except refunds for merchandise that has been washed or worn. We also do not except refunds on an opened software products. We honor refunds if the following guidelines are met:

  • The product must be in its original packaging.
  • The original invoice for purchase must accompany the product being returned.
  • The product must be returned in packaging that protects it from damage in transit and received in re-usable condition in our warehouse.
  • You must notify us to receive a return authorization number via email at returns@merlinofitness.com.

Please mention details on what items you are returning, sizes and /or styles and why you want a refund. Refunds will not be honored for products that have been washed, worn, damaged, defective or are not the identical product/style/color that was initially shipped. You will be notified if your return request is approved and requesting a return authorization does not guarentee that a refund or return will be allowed.

EXCHANGES
You may exchange merchandise within 30 days from the date your placed your order. When exchanging your item(s), a copy of the original invoice must be included with your shipment. Please package the products securely so they reach us without damage. Be sure you meet the basic exchange requirements outlined in the return policy above.

DAMAGED, DEFECTIVE & LOST ORDERS
If your product was damaged, defective, or lost in transit, notify us immediately and we will gladly send you a replacement. In the unlikely event that an exact replacement is not available, we will offer you an alternative product. If you do not elect that item, we will refund your money when we receive the damaged or defective item from you or we have verified that the shipment has been lost. A copy of the original invoice must accompany all returns and exchanges.

BACKORDERED & OUT OF STOCK ITEMS
Since we do not control manufacturers' delivery schedules and the sometimes erratic demand of products on the Internet, select items may be out of stock and in some cases discontinued. Our e-commerce store usually allows customers to view and order only those products, sizes, styles etc. that are currently in stock to avoid backorder situations. We regret that we cannot always provide a definitive availability date. When the product becomes available, you will be among the first to receive it. If the product remains out-of-stock for more than 30 days, we will automatically cancel the out-of-stock item from your order and notify you via e-mail that your order has been cancelled.

BILLING
We do not bill your credit card until your order is shipped. In the event your order is split up into 2 or more shipments, we bill you for products/services and shipping fees as stock is available. You never will pay more than the total shipping and handling cost quoted even if we have to split your order into 2 or more shipments. If you have any questions concerning an amount charged for an order please contact us at orders@merlinofitness.com or in Houston, Texas at 713-523-2577.

UPCOMING NEW STORE FEATURES
Just in time for the 2003 shopping season, MerlinoFitness.com will be adding some e-commerce features to improve your shopping experience. Along with adding many new lines of products, we will be adding a wish list feature and the ability to purchase gift certificates similiar to those offered on major e-commerce web sites like Amazon.com.

HOW TO CONTACT US

  • Snail mail:
    Merlino Fitness
    PMB 267
    1302 Waugh Drive
    Houston, TX 77019-4944
  • E-mail: orders@merlinofitness.com
  • Web customer service line: 713-523-2577
  • Web fax line: 713- 520-1320

   


Disclaimer | E-mail Merlino Fitness


" Train for Life
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Merlino Fitness • PMB 267, 1302 Waugh Drive • Houston TX 77019 • 713.523.2577

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